RBS Custom Signage respects the privacy of customers, suppliers, project partners and website visitors. This policy describes the types of information we may receive, why we use it and the choices available to you.
1. Information You Provide
When you request a quotation or contact us, you may provide your name, business email, company name, country or region, telephone or WhatsApp number, project description, product requirements, dimensions, quantities, drawings, artwork and reference files.
2. Information Collected Automatically
A hosting provider may process basic technical information such as IP address, browser type, device type, requested pages, access time and security logs. If analytics or cookie-based tools are added in the future, this policy and any required cookie notice should be updated before those tools are activated.
3. How Information Is Used
- To review project requirements and prepare quotations
- To communicate about drawings, samples, production, shipping and after-sales service
- To improve website content, security and customer service
- To keep necessary business, transaction and compliance records
- To prevent fraud, spam, misuse and technical problems
4. Legal Basis And Business Communications
Depending on your location, information may be processed to respond to your request, take steps before entering a contract, perform a contract, meet legal obligations or pursue legitimate business interests. Marketing communications should only be sent where permitted, and you may ask us to stop them.
5. Sharing Information
Information may be shared with service providers that support website hosting, business email, customer communication, logistics, payment, IT security or professional advice. Project information may also be shared internally with design, engineering, production, quality and shipping teams when necessary to complete your request. We do not sell personal information.
6. International Processing
RBS Custom Signage is based in Shenzhen, China and serves international customers. Information you submit may therefore be processed in China or other countries used by relevant service providers and logistics partners. Appropriate contractual or operational safeguards should be used where required by applicable law.
7. Data Retention
Information is kept only as long as reasonably necessary for quotation follow-up, project performance, customer service, legal obligations, dispute resolution and legitimate business records. Retention periods may vary depending on the type of enquiry and transaction.
8. Security
Reasonable administrative and technical measures are used to protect business enquiry information. No internet transmission or storage system is completely secure, so confidential design or commercial information should only be sent through an agreed channel.
9. Your Choices And Rights
Depending on applicable law, you may request access, correction, deletion, restriction, objection or a copy of personal information. You may also withdraw consent where processing is based on consent. Some information may need to be retained for legal or contractual reasons.
10. Third-Party Links
This website may link to third-party services. Their privacy and security practices are governed by their own policies.
11. Contact
For a privacy request, contact RBS Custom Signage using the official email address shown on the Contact page. The final privacy contact email must be added before public launch.
12. Policy Updates
This policy may be updated when the website, contact methods, service providers or legal requirements change. The latest revision date will be shown at the top of this page.